Support Services

Get help quickly via the Support Center or by calling us on +49 7531 90 60 10 or on our toll-free number for North America:

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+1 800 256 3608

FEEDBACK AND SUGGESTIONS ON LIST & LABEL

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„I am very satisfied with the Report Server, because it is very pleasant to work with. Especially the contact to the support is first class. I have made several inquiries and always received competent answers promptly.”
Engineering Office IAG-Biller, Günther Biller

Support for Prospects

As List & Label prospect you get free, quick and uncomplicated technical evaluation support.

ASK QUESTION

If you decide to purchase our reporting tool, we offer the following support models:

Support Options	- Standard Edition - Version 12 and lower	Professional Edition	Enterprise Edition
Knowledge Base
Forums
Report Program Errors
Service Packs & RSS Feeds	1 year	While subscription is valid	While subscription is valid
Online Support Center	€3/min (plus VAT if applicable)	Flat-rate support	Flat-rate support
Telephone Support 1)	€3/min (plus VAT if applicable)	Flat-rate support Separate phone number	Flat-rate support Separate phone number
Feature Upgrades	-
Priority Support 2)	-	-

1) Monday to Friday 9am – 12am and 2pm – 5pm (CET). When calling outside of these hours, you can schedule a time for us to call you back. It may only be possible to answer queries of a particularly complex nature in writing and not by telephone. In this instance, we may ask you to zip the relevant files, e.g. reduced source code, and send them to us via email. Our support staff can only provide assistance, and cannot implement the required steps or perform customization. Program errors do not come under support services. However, they can be reported via the support center.

2) We promise to fix all serious bugs within 14 days from the time we reproduce the error.

Support for Customers – Getting Started

Our online Support Center is your central point of contact for all support-related questions. You can also check whether your question has already been asked in the Knowledge Base or in one of the forums free of charge.

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1. Log in to your user account, or create a new account.

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2. Register your product, and take a look at the support options mentioned above.

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3. Contact us via the Support Center. You can generally expect to receive a response within two business days.

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Training/Customization for All

Workshop for Developers	Training for Designer Users
Personalized, intensive workshop, enabling developers to quickly and efficiently enhance their applications by integrating analysis and output features.	Tailor-made training, troubleshooting and consulting on the Designer. We are happy to take a look at your application – please let us know in advance if you want us to do so.
Learn how to enhance your application quickly and easily by adding print and export features Develop a solution to specific problems with List & Label experts, and increase the value of your application Benefit from tailored support, and the List & Label specialists’ top tips and tricks	Learn how to achieve the desired results quicker and more efficiently by completing practical exercises Discover how best to use the List & Label Designer to create analyses and reports Benefit from the expertise of the List & Label experts – whether you’re a beginner or an advanced user
1 participant/day: € 1580 (plus VAT) Each additional participant: € 600 (plus VAT) Plus expenses and travel time if the workshop takes place at your premises.	Up to 5 participants/day: € 1350 (plus VAT) Each additional participant: € 230 (plus VAT) Plus expenses and travel time if the workshop takes place at your premises. Top tip: Training via TeamViewer (online video conference): € 210/hour (plus VAT)