List & Label
Support & Training

We will gladly support you.

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+1 800 2563608

(toll-free in North America) or +49 7531 9060-10

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My combit

Login Support Center

Service Pack Download

„I am very satisfied with the Report Server, because it is very pleasant to work with. Especially the contact to the support is first class. I have made several inquiries and always received competent answers promptly.”

Engineering Office IAG-Biller, Günther Biller

„Many thanks to the support staff for their patience, friendly help and timely answers.“

Markus Tschöp, KWP Informationssysteme GmbH

Support for Prospects

As a List & Label prospect, you get free, quick and uncomplicated technical evaluation support.

Phone: +49 7531 9060-10 / +1 800 2563608 (toll-free US) | Mon – Fri, 8am – 5pm CET

ASK QUESTIONS

Support for Customers

Support Options	STANDARD EDITION	Professional Edition	Enterprise Edition
Knowledge Base
Forums
Report Program Errors
Service Packs & RSS Feeds	1 year	While subscription is valid	While subscription is valid
Online Support Center	€3/min (plus VAT if applicable)	Support included (after expiration like standard)	Support included (after expiration like standard)
Telephone Support	€3/min (plus VAT if applicable)	Support included (after expiration like standard)	Support included (after expiration like standard)
Priority Support with Bug Fixing Policy	–	–
Long Term Support	–	–

Support

Complex questions can often only be clarified in writing. This may require you to send them via the support center, especially if you want to include files or a log file. If you suspect a program error, please report it free of charge via the support center.

We offer telephone support during the following times:*.
Monday to Friday 9am – 12pm and 2pm – 5pm (CET)

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+49 7531 9060-10

Outside our support hours, please ask for a callback.

*(public holidays etc. excluded)

Important information about combit support services

Our support team will be happy to assist you with any technical questions you may have about the product. But please understand that we usually only make changes to the current version.

For customers of the Enterprise Edition

We maintain the Enterprise Edition within the scope of a Long Term Support (LTS), i.e. you receive service packs for even version numbers until release of next LTS version, typically 2 years.

Within the Priority Support of Enterprise Edition we guarantee to fix all serious bugs within 14 days from the time we are able to reproduce the issue

Support Center – Getting Started

Our online Support Center is your central point of contact for all support-related questions.

Tip: You can also check whether your question has already been asked in the Knowledge Base or in one of the forums, free of charge.

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1. Log in to your user account, or create a new account.

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2. Register your product.

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3. Contact us via the Support Center. You can generally expect to receive a response within two business days.

SUPPORT CENTER LOGIN

Workshop

for Developers

Online-Workshop

Personalized, intensive Online Workshop for developers: enhance your applications, clarify questions or educate yourself.

Book your spot for an Online Training via video conference.

Cost per hour: 210 €/net per participant

Available dates subject to prior booking.

It is also possible to arrange on-site trainings for one or more days and larger groups of people. Give us a call or send us an email to find the perfect solution for your needs.

Workshops for developers: Your Advantage

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Develop a solution approach for problem areas together with List & Label experts

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Learn to expand your own programs quickly and easily with print and export functions.

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Your benefit: individual support and our List & Label experts’ tips & tricks.

Let’s talk about your goals and requirements!

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Phone

+49 7531 9060-10
+1 800 2563608 (toll-free US)
Mon - Fri, 8am - 5pm CET

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Email

service@combit.com

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Support

Support Center Login
Knowledge Base
Forums

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Location

Buecklestrasse 3-5
78467 Konstanz, Germany
Driving directions

Training

for Designer Users

Standardized Online Training

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Book Your Spot

Lesson units of 120 minutes each
Training in small groups
For beginner and intermediate users

Cost: 198 €/net per participant

Conditions:

Access to an installation of the current List & Label trial version
Agreement on contract data processing based on the General Data Policy Regulation (GDPR)

For Starters: Getting to Know the Designer

Introduction to the basic concept and important terms
Overview of the functions in the Designer
Using the formula wizard correctly
Working with variables and text objects
Getting to know standard functions

Termine

24.11.2020, 09:30 Uhr
16.12.2020, 14:30 Uhr
19.01.2021, 14:30 Uhr

List & Label Designer: Objekte, Variablen und Bausteine

dynamische und wiederkehrenden Objekte positionieren und darstellen
Hilfreiche List & Label Variablen nutzen
Mit Projektbausteinen Zeit sparen
Ebenen, Darstellungsbedingungen, Formeln und Variablen richtig verwenden

26.01.2021, 10:00 Uhr

Basic Course: Objects, Variables and Project Includes

Position and display dynamic and recurring objects
Use helpful List & Label variables
Save time with project includes
Using layers, display conditions, formulas and variables correctly

Termine

17.11.2020, 14:30 Uhr
12.01.2021, 10:00 Uhr

Advanced Course: Linking Objects, Layout and Print Settings

Rearrange and resize objects based on linking
Create new areas for copies and edit conditions and possible settings
Control output of multiple copies
Define printer settings and edit possible settings
Helpful information about printer settings

Basic Course: Report Container

Introduction to the basic concepts of the report container
Working with flat and hierarchical data structures in tables
Creating groupings, group sums and group functions
Setting automatic and manual breaks

Advanced Course: Report Container

Get to know different types of charts
Create and edit crosstabs
Insert and edit Gantt charts

Designer Features for Power User

Report parameters: Filter projects based on parameters
Collection variables: Summarize, categorize, and attribute data
Interactive reporting with drilldown, expandable regions and sorting

Book your spot for the Online Training of your choice and call us at +49 7531 9060-10 or toll-free from the US: +1 800 2563608 or send us an email.

Individual Online Training via video conference:

Training, consulting and trouble shooting for the List & Label Designer, tailored to your individual requirements and wishes. Optional: based on your own application (non-combit program).

Cost per hour of webinar: 180 €/net, per participant

Available dates subject to prior booking.

It is also possible to arrange on-site trainings for one or more days and larger groups of people. Give us a call or send us an email to find the perfect solution for your needs.

Individual Online Training: Your Advantage

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Get to know the individual functions in the Designer

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Focused on your individual questions.

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Benefit from our List & Label experts know-how

Let’s talk about your goals and requirements!

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Phone

+49 7531 9060-10
+1 800 2563608 (toll-free US)
Mon - Fri, 8am - 5pm CET

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Email

service@combit.com

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Support

Support Center Login
Knowledge Base
Forums

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Location

Buecklestrasse 3-5
78467 Konstanz, Germany
Driving directions

Customizing

for List & Label development tool based on your requirements.

Customization/ Extension

We can realize many of your wishes within the scope of feature updates or in new main versions. If this is not possible, we will gladly consider an individual realization based on our hourly rates.

Please use our Idea-Place or ask for the desired change directly eMail.

Cost per hour: 210 €/net