List & Label
Support & Training

et|icon_phone|

+1 800 256 3608

( toll-free in North America) or +49 7531 9060-10

My combit

Login Support Center

Service Pack Download

„I am very satisfied with the Report Server, because it is very pleasant to work with. Especially the contact to the support is first class. I have made several inquiries and always received competent answers promptly.”

Engineering Office IAG-Biller, Günther Biller

„Many thanks to the support staff for their patience, friendly help and timely answers.“

Markus Tschöp, KWP Informationssysteme GmbH

Pre-Sales Support

During your evaluation, you get free, quick and uncomplicated technical support.

Phone: +49 7531 9060-10 / +1 800 2563608 (toll-free US) | Mon – Fri, 8am – 5pm CET

You can also check our forum and our Knowledgebase.

ASK QUESTIONS

Support for Customers

Support Options	STANDARD EDITION	Professional Edition	Enterprise Edition
Knowledgebase
Forums
Report Program Errors
Service Packs & RSS Feeds	1 year	While subscription is valid	While subscription is valid
Online Support Center	€3/min (plus VAT if applicable)	Support included (after expiration like standard)	Support included (after expiration like standard)
Telephone Support	€3/min (plus VAT if applicable)	Support included (after expiration like standard)	Support included (after expiration like standard)
Priority Support with Bug Fixing Policy	–	–
Long Term Support	–	–

Support

Complex questions can often only be clarified in writing. This may require you to send them via the support center, especially if you want to include files or a log file. If you suspect a program error, please report it free of charge via the support center.

We offer telephone support during the following times*:
Monday to Friday 9am – 12pm and 2pm – 5pm (CET)

et|icon_phone|

+49 7531 9060-10

Outside our support hours, please ask for a callback.

*(public holidays etc. excluded)

Important information about combit support services

Our support team will be happy to assist you with any technical questions you may have about the product. But please understand that we usually only make changes to the current version.

For customers of the Enterprise Edition

We maintain the Enterprise Edition within the scope of a Long Term Support (LTS), i.e. you receive service packs for even version numbers until release of next LTS version, typically 2 years.

Within the Priority Support of Enterprise Edition we guarantee to fix all serious bugs within 14 days from the time we are able to reproduce the issue

Support Center – Getting Started

Our online Support Center is your central point of contact for all support-related questions.

Tip: You can also check whether your question has already been asked in the Knowledgebase or in one of the forums, free of charge.

et|icon_key|

1. Log in to your user account, or create a new account.

et|icon_box-checked|Z

2. Register your product.

et|icon_chat|

3. Contact us via the Support Center. You can generally expect to receive a response within two business days.

SUPPORT CENTER LOGIN

Workshop

for Developers

Online-Workshop

Personalized, intensive Online Workshop for developers: enhance your applications, clarify questions or educate yourself.

Book your spot for an Online Training via video conference.

Cost per hour: 210 €/net per participant

Available dates subject to prior booking.

It is also possible to arrange on-site trainings for one or more days and larger groups of people. Give us a call or send us an email to find the perfect solution for your needs.

Workshops for developers: Your Advantage

et|icon_check|N

Develop a solution approach for problem areas together with List & Label experts

et|icon_check|N

Learn to expand your own programs quickly and easily with print and export functions.

et|icon_check|N

Your benefit: individual support and our List & Label experts’ tips & tricks.

Let’s talk about your goals and requirements!

et|icon_phone|

Phone

+49 7531 9060-10
+1 800 2563608 (toll-free in North America)
Mon - Fri, 8am - 5pm CET

et|icon_mail_alt|

Email

service@combit.com

et|icon_group|

Support

Support Center Login
Knowledgebase
Forums

et|icon_pin|

Location

Buecklestrasse 3-5
78467 Konstanz, Germany
Driving directions

Training

for Designer Users

Online Training:

Training, consulting and trouble shooting for the List & Label Designer, tailored to your individual requirements and wishes. Optional: based on your own application (non-combit program).

Cost per hour of webinar: 180 €/net, for the first participant

Available dates subject to prior booking.

It is also possible to arrange on-site trainings for one or more days and larger groups of people. Give us a call or send us an email to find the perfect solution for your needs.

Online Training: Your Advantage

et|icon_check|N

Get to know the individual functions in the Designer

et|icon_check|N

Focused on your individual questions.

et|icon_check|N

Benefit from our List & Label experts know-how

Customizing

for List & Label development tool based on your requirements.

Customization/ Extension

We can realize many of your wishes within the scope of feature updates or in new main versions. If this is not possible, we will gladly consider an individual realization based on our hourly rates.

Please use our Idea-Place or ask for the desired change directly eMail.

Cost per hour: 210 €/net