List & Label
Support & Training
Straight from our List & Label developers. Submit your request through the support center or give us a call during support hours at:
+1 800 256 3608
(toll-free in North America) or +49 7531 9060-10
LOGIN SUPPORT CENTER
ASK DOCBOT
Support During Evaluation
During your evaluation, you get free, quick and uncomplicated technical support.
Phone: +49 7531 9060-10 / +1 800 2563608 (toll-free US) | Mon – Fri, 8am – 5pm CET
You can also check our Forum and our Knowledgebase.
Support for Customers
Receive support straight from the developers who built List & Label.
EDITION |
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| Support, Service and Maintenance of the Editions | |||
| Parallel use and redistribution of different major versions |  |
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| Alternate use on the notebook | |
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| Access to Knowledgebase, manuals, forums and RSS feed for Service packs | |
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| Redistribution without active subscription | |
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| Subscription for one year, includes: | |
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| ➥ Service packs and maintenance including major version updates | |
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| ➥ Direct manufacturer support via forum | |
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| ➥ Direct manufacturer support via forum, phone or support portal including remote support | |
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| ➥ Direct premium manufacturer support via forum, phone or support portal including remote support | |
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| Participation in beta testing for major new versions | |
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| Long term support for even version numbers until release of next LTS version, typically 2 years |
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| Guaranteed bug fixing within 14 days from reproducibility | |
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| .NET source code as a reference | |
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Support
We offer telephone support during the following times:*.
Monday to Friday 9am – 12pm and 2pm – 5pm (CET)
+49 7531 9060-10
Outside our support hours, please ask for a callback.
*(public holidays etc. excluded)
Important information about combit support services
For customers of the Enterprise Edition
Within the Priority Support of Enterprise Edition we guarantee to fix all serious bugs within 14 days from the time we are able to reproduce the issue
Support Center – Getting Started
Our online Support Center is your central point of contact for all support-related questions.
Tip: You can also check whether your question has already been asked in the Knowledgebase or in one of the forums, free of charge.
1. Log in to your user account, or create a new account.
3. Contact us via the Support Center. You can generally expect to receive a response within two business days.
Workshop
for Developers
Online-Workshop
Book your spot for an Online Training via video conference.
Cost per hour: 210 €/net per participant
Available dates subject to prior booking.
Workshops for developers: Your Advantage
Develop a solution approach for problem areas together with List & Label experts
Learn to expand your own programs quickly and easily with print and export functions.
Your benefit: individual support and our List & Label experts’ tips & tricks.
Let’s talk about your goals and requirements!
Phone
+49 7531 9060-10
+1 800 2563608 (toll-free in North America)
Mon - Fri, 8am - 5pm CET
Location
Buecklestrasse 3-5
78467 Konstanz, Germany
Driving directions
Training
for Designer Users
Online Training:
Training, consulting and trouble shooting for the List & Label Designer, tailored to your individual requirements and wishes. Optional: based on your own application (non-combit program).
Cost per hour of webinar: 180 €/net, for the first participant
Available dates subject to prior booking.
Online Training: Your Advantage
Get to know the individual functions in the Designer
Focused on your individual questions.
Benefit from our List & Label experts know-how
Customizing
for List & Label development tool based on your requirements.
Customization/ Extension
We can realize many of your wishes within the scope of feature updates or in new main versions. If this is not possible, we will gladly consider an individual realization based on our hourly rates.
Please use our Idea-Place or ask for the desired change directly eMail.
Cost per hour: 210 €/net
Request a quote
Call +49 7531 9060-10 or toll-free from the North America: +1 800 2563608
or please use our contact form.
Request a quote
Call +49 7531 9060-10 or toll-free from the North America: +1 800 2563608
or please use our contact form.
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