Support Services

Get help quickly via the Support Center or by calling us on +49 7531 90 60 10 or on our toll-free number for North America:

et|icon_phone|

+1 800 256 3608

FEEDBACK AND SUGGESTIONS ON LIST & LABEL

et|icon_question_alt|

„I am very satisfied with the Report Server, because it is very pleasant to work with. Especially the contact to the support is first class. I have made several inquiries and always received competent answers promptly.”
Engineering Office IAG-Biller, Günther Biller

Support for Prospects

As a List & Label prospect, you get free, quick and uncomplicated technical evaluation support.

ASK QUESTION

If you decide to purchase our reporting tool, we offer the following support models:

Support Options	Standard Edition	Professional Edition	Enterprise Edition
Knowledge Base
Forums
Report Program Errors
Service Packs & RSS Feeds	1 year	While subscription is valid	While subscription is valid
Online Support Center	€3/min (plus VAT if applicable)	unlimited support service included while subscription is valid	unlimited support service included while subscription is valid
Telephone Support ¹⁾	€3/min (plus VAT if applicable)	unlimited support service included while subscription is valid	unlimited support service included while subscription is valid
Feature Upgrades	-
Priority Support ²⁾	-	-

1) Monday to Friday 9am – 12pm and 2pm – 5pm (CET). When calling outside of these hours, you can schedule a time for us to call you back. It may only be possible to answer queries of a particularly complex nature in writing and not by telephone. In this instance, we may ask you to zip the relevant files, e.g. reduced source code, and send them to us via email. Our support staff can only provide assistance, and cannot implement the required steps or perform customization. Program errors do not count as support requests. However, they can be reported via the support center.

2) We guarantee to fix all serious bugs within 14 days from the time we are able to reproduce the issue.

Support for Customers – Getting Started

Our online Support Center is your central point of contact for all support-related questions. You can also check whether your question has already been asked in the Knowledge Base or in one of the forums, free of charge.

et|icon_key|

1. Log in to your user account, or create a new account.

et|icon_box-checked|Z

2. Register your product, and take a look at the support options mentioned above.

et|icon_chat|

3. Contact us via the Support Center. You can generally expect to receive a response within two business days.

SUPPORT CENTER LOGIN

Workshop

for Developers

List & Label Workshop for Developers

Personalized, intensive workshop, enabling developers to quickly and efficiently enhance their applications by integrating analysis and output features.

Learn how to enhance your application quickly and easily by adding print and export features
Find a solution for your specific requirements by the help of our List & Label experts. Increase the value of your application.
Benefit from support tailored to your needs, and our List & Label experts’ tips & tricks.

1 participant/day: € 1580 (plus VAT)
Each additional participant: € 600 (plus VAT)

Available dates subject to prior booking.

Book your spot for an Online Training via video conference. It is also possible to arrange on-site trainings.

Plus expenses and travel time if the workshop takes place at your premises.

Workshops for developers: Your Advantage

et|icon_check|N

Develop a solution approach for problem areas together with List & Label experts

et|icon_check|N

Learn to expand your own programs quickly and easily with print and export functions.

et|icon_check|N

Your benefit: individual support and our List & Label experts’ tips & tricks.

Online Training

Training for Designer Users

Standardized Online Training

Lesson units of 120 minutes each
Training in small groups
For beginner and intermediate users

Cost: 198 Euro/net per participant

Conditions:

Access to an installation of the current List & Label trial version
Agreement on contract data processing based on the General Data Policy Regulation (GDPR)

Getting to know the List & Label Designer (beginners)

Basic concept and important terminology
Options within the Designer
Formula assistant
Working with variables and text objects
Getting to know the standard functions and features

New features in List & Label 26 (advanced users)

Getting to know and use the features of List & Label 26
Important changes
Helpful hints
Review and questions

coming soon

Book your spot for the Online Training of your choice and call us at +49 7531 90 60 10 or toll-free from the US: +1 800 256 3608 or send us an email.

Standardized Online Training : Your Advantage

et|icon_check|N

Minimize your time expenditure by training the basic functions

et|icon_check|N

Confident mastery of the Designer through practical exercises

et|icon_check|N

Benefit from our List & Label experts’ Know How

Individual Online Training via video conference:

Training, consulting and trouble shooting for the List & Label Designer, tailored to your individual requirements and wishes. Optional: based on your own application (non-combit program).

Cost per hour of webinar: 210 €/net, each additional participant 29 €/net

Available dates subject to prior booking.

Book your spot for an Online Training via video conference. It is also possible to arrange on-site trainings.